Is this going to be a great experience?

More than that, this will be an experience you will remember for the rest of your life! Our tour guides are passionate about their job and very educated in the history of the entire Yucatán Peninsula. Please refer to our social media reviews!

What currency are your prices in?

*Our tour prices are shown in approximate US Dollars (USD), but our website charges in Mexican Pesos by default. However, you can change the currency during the checkout process. We encourage guests to bring extra Pesos for souvenirs, tips, and alcoholic beverages (if you choose).
*All Tours Must Be Paid In Full Prior To The Day Of The Tour*

What is your Cancellation Policy?

If you cancel up to 24 hours prior to your tour’s scheduled start time, we will refund you 100%. If you do not show up for your tour’s pickup time, or you cancel within 24 hours of your tour’s scheduled start time there will be no refund.

*NOTE*….If you you are more than 20 minutes late for the scheduled pickup time, your tour will be cancelled and there will be no refund*

What if the weather is bad on the day of my tour?

Since we are located in a tropical environment, it can start raining when we least expect it. However, we still tour when there is a light rain because it often doesn’t last long and we supply rain ponchos and/or umbrellas. Keep in mind there can be rain in one area such as Playa del Carmen or Akumal, but not in Tulum. We do not take customers out for water activities if there is thunder, lightening, and/or strong winds. If inclement weather requires us to cancel water activities, we will offer alternatives. If there is severe weather such as a tropical storm, hurricane, etc. on the day of your tour, we will cancel the tour and refund you 100%.

Do you have customer service?

Of course! We are available through all of our social media accounts (Facebook, Instagram, TripAdvisor, and Yelp), or you can email us directly at info@yucatanelistours.com.

What should we bring with us on the tour?

    • Hats
    • Sunglasses
    • Eco-Friendly, Waterproof Sunblock (highly suggested!)
    • Swimsuits (if your tour includes water activities)
    • Change of Dry, Cool, and Comfortable Clothes (if your tour includes water activities)
  • Appropriate Shoes for Your Tour (for example, comfortable walking shoes for the ruins, water shoes for the cenotes)
  • Pesos for Tips, Souvenirs, and Alcoholic Beverages (if you choose)

Are the tours physically challenging?

*Our tours do require some physical activity. For your safety, we do not recommend our tours for people with heart conditions, high blood pressure, or any other physically limiting conditions. We can easily create Custom Tours to accommodate any fitness level! Please contact us for more info*

Are there medical facilities close by?

Yes. There are medical facilities in Bacalar, Tulum, Valladolid, and Playa del Carmen. *On that note, our tours do require some physical activity. For your safety, we do not recommend our tours for people with heart conditions, high blood pressure, or any other physically limiting conditions.* We can easily create Custom Tours to accommodate any fitness level!