Is this going to be a great experience?
More than that, this will be an experience you will remember for the rest of your life. Our tour guides are passionate about their job and very educated in the history of the entire Yucatán Peninsula. Please refer to our social media reviews!
What currency are your prices in?
*All of our prices are in US Dollars (USD)* We encourage guests to bring Pesos for souvenirs, tips, and extra alcoholic beverages at lunch (if applicable, if you choose).
What is your Cancelation Policy?
If canceling 5 or more days prior to your tour, we will refund 100%. If canceling 2-4 days prior to your tour, we will refund 75%. If canceling the day before or on the day of your tour there will be no refund.
*NOTE*….If you you are more than 20 minutes late for the scheduled pickup time, your tour will be cancelled and there will be no refund*
What if the weather is bad on the day of my tour?
Since we are located in a tropical environment, it can start raining when you least expect it. However, we still tour when there is a light rain because it often doesn’t last long. Keep in mind that it can be raining in one area such as Playa del Carmen, Cancún, or Akumal, but not in Tulum. We do not take customers out for water activities if there is thunder, lightening, and/or strong winds. If inclement weather requires us to cancel water activities, we will offer alternatives. If there is severe weather such as a tropical storm, hurricane, etc. in the area of your tour and on the day of your tour, we will refund you 100%.
Do you have customer service?
Of course! We are available through the Contact Us page on this site, through all of our social media accounts (Facebook, Instagram, TripAdvisor, and Yelp), or you can email us directly at email@example.com.
What should we bring with us on the tour?
- Eco-Friendly, Waterproof Sunblock (highly suggested!)
- Swimsuit and Towel (if your tour includes water activities)
- Change of Dry, Cool, and Comfortable Clothes (if your tour includes water activities)
- Appropriate Shoes for Your Tour (for example, comfortable walking shoes for the ruins, water shoes for the cenotes)
- Pesos for Tips, Souvenirs, and Extra Alcoholic Beverages at Lunch (1 included with lunch, if you choose)
Are the tours physically challenging?
*Our tours do require physical activity. For your safety, we do not recommend our tours for people with heart conditions, high blood pressure, or any other physically limiting conditions. We can easily create Custom Tours to accommodate any fitness level! Please contact us for more info*
Are there medical facilities close by?
Yes. There are several medical facilities in Bacalar, Tulum, Valladolid, and Playa del Carmen. *On that note, our tours do require physical activity. For your safety, we do not recommend our tours for people with heart conditions, high blood pressure, or any other physically limiting conditions.* We can easily create Custom Tours to accommodate any fitness level!
Will my tour be private?
*Our optional Private Tour Fees are $149 per group, $279 for 2-Day Expeditions, and are available in the “2-Day Expedition,” “Customizable Add-Ons” and “Premium Tour Packages” categories. The Private Tour Fee ensures you and your group will be on a private tour (no one else will be added to your tour).