Is this going to be a great experience?
More than that, this will be an experience you will remember for the rest of your life! Our tour guides are passionate about their job and very educated in the history of the entire Yucatán Peninsula. Please refer to our social media reviews!
What currency are your prices in?
*All of our prices are shown in approximate US Dollars (USD), but our website charges in Mexican Pesos. We encourage guests to bring extra Pesos for souvenirs, tips, and alcoholic beverages (if you choose).
*All Tours Must Be Paid In Full Prior To The Day Of The Tour*
What is your Cancellation Policy?
If you cancel up to 48 hours prior to your tour’s scheduled start time, we will refund you 100%. If you do not show up for your tour’s pickup time, or you cancel within 48 hours of your tour’s scheduled start time there will be no refund.
*NOTE*….If you you are more than 20 minutes late for the scheduled pickup time, your tour will be cancelled and there will be no refund*
What if the weather is bad on the day of my tour?
Since we are located in a tropical environment, it can start raining when you least expect it. However, we still tour when there is a light rain because it often doesn’t last long. Keep in mind that it can be raining in one area such as Playa del Carmen or Akumal, but not in Tulum. We do not take customers out for water activities if there is thunder, lightening, and/or strong winds. If inclement weather requires us to cancel water activities, we will offer alternatives. If there is severe weather such as a tropical storm, hurricane, etc. in the area of your tour and on the day of your tour, we will refund you 100%.
Do you have customer service?
Of course! We are available through the Contact Us page on this site, through all of our social media accounts (Facebook, Instagram, TripAdvisor, and Yelp), or you can email us directly at [email protected].
What should we bring with us on the tour?
- Eco-Friendly, Waterproof Sunblock (highly suggested!)
- Swimsuit and Towel (if your tour includes water activities)
- Change of Dry, Cool, and Comfortable Clothes (if your tour includes water activities)
- Appropriate Shoes for Your Tour (for example, comfortable walking shoes for the ruins, water shoes for the cenotes)
- Pesos for Tips, Souvenirs, and Alcoholic Beverages at Lunch (if you choose)
Are the tours physically challenging?
*Our tours do require some physical activity. For your safety, we do not recommend our tours for people with heart conditions, high blood pressure, or any other physically limiting conditions. We can easily create Custom Tours to accommodate any fitness level! Please contact us for more info*
Are there medical facilities close by?
Yes. There are medical facilities in Bacalar, Tulum, Valladolid, and Playa del Carmen. *On that note, our tours do require some physical activity. For your safety, we do not recommend our tours for people with heart conditions, high blood pressure, or any other physically limiting conditions.* We can easily create Custom Tours to accommodate any fitness level!